Service Terms & Conditions

1. Quotes

We provide free, no-obligation quotes. Quotes are based on the information and any photos you give us and, where applicable, an inspection of the site. A quote is valid for 30 days unless we say otherwise. If the job turns out to be materially different from what was described (for example, a larger area, heavier soiling, or different surfaces), we may need to revise the price, we’ll always discuss this with you before doing any additional work.

2. Bookings

A booking is confirmed once we’ve agreed a date and the scope of work with you (by phone, text, email or in person). Please make sure the details we’ve confirmed, address, services and any special instructions N/A are correct. It’s your responsibility to ensure you’re authorised to request cleaning at the property; if you are not the owner, you confirm you have the owner’s permission.

3. Pricing & payment

• Prices are quoted in Australian dollars.
• Payment is due in full on completion of the job, unless we’ve agreed different terms in writing. We do not require a deposit for standard residential work.
• For commercial, strata or larger jobs we may issue an invoice with separate payment terms, which we’ll confirm before starting.
• We’ll let you know the payment methods we accept when you book.
• If payment is not made when due, we may charge reasonable costs of recovery and suspend any further work.

4. Access & site requirements

To carry out the work safely and on time, please ensure that before we arrive:

• we have clear, safe access to all areas to be cleaned;
• vehicles, pot plants, furniture, toys and other moveable items are cleared from the work area;
• windows and doors near the work area are closed;
• pets are kept secured and away from the work area; and
• we’re told about anything we should know, for example, fragile surfaces, recent repairs, leaks, loose render, or painted surfaces.

If we can’t access the property or start the work because the site isn’t ready (a “lockout”), we may need to reschedule and a call-out fee may apply.

5. Water & power

Most jobs use your outside tap and, where needed, power, our equipment is far more water-efficient than a garden hose. Please make sure a working outside tap is available. If water or power access is a problem at your property, let us know when you book so we can plan for it.

6. Scope of work & results

We’ll match the cleaning method (high-pressure or soft washing) to the surface and aim for the best result that surface can safely take. Pressure washing removes dirt, grime, mould, moss and many stains, but some marks are permanent, for example, deep oil staining, rust, paint, efflorescence, surface etching, fading, or damage that existed before we started. These may improve but cannot always be fully removed, and a reasonable result on a weathered or damaged surface is not a defect in our work.

7. 100% Satisfaction Guarantee

We stand behind our work. If you’re not happy with the result, we’ll come back and re-clean the affected area at no extra cost. To be covered, let us know within 7 days of completion. This guarantee covers the workmanship of the service we agreed to provide. It does not cover marks or damage that cannot be removed by cleaning (see “Scope of work & results”), re-soiling that happens after we leave, or work outside the agreed scope.

8. Cancellations & rescheduling

Plans change, that’s fine. We just ask for at least 24 hours’ notice if you need to cancel or reschedule, and there’s no fee for doing so. For cancellations with less than 24 hours’ notice, or if we arrive and can’t carry out the work due to a lockout or the site not being ready, a reasonable call-out fee may apply to cover our time and travel. We may also cancel or reschedule a job N/A for example, for safety, weather or circumstances beyond our control, and we’ll give you as much notice as we can.

9. Recurring plans (AW+)

We offer recurring cleaning plans (Quarterly, Biannual and Annual) at a discount to our standard one-off pricing (“AW+”). The following applies in addition to the rest of these terms whenever you’re on an AW+ plan.

Eligibility. AW+ discounts are intended for customers who commit to ongoing recurring services. Every visit on your plan is discounted, including your first, for as long as you remain on the applicable plan.

This is a fixed-term commitment. When you join AW+, you’re committing to complete the visits in your chosen schedule (4 for Quarterly, 2 for Biannual, 1 for Annual) within that plan year. This is a genuine minimum-term arrangement, not a pay-as-you-go service, and the discount you receive on every visit reflects that commitment.

How the discount works. Each eligible plan visit is discounted by a flat amount, immediately at the time of invoicing. The current rates are: Quarterly $150 per visit, Biannual $100 per visit, and Annual $50 per visit, capped at 25% of that visit’s standard price, whichever is lower, so smaller jobs are never discounted below a workable rate. Your rate is locked in for as long as you remain on that plan tier without a gap, though we may update plan pricing and terms for new sign-ups at any time, this does not change the rate on your existing plan.

Billing. Plans are billed per visit, not upfront. No card is kept on file, after each completed visit we’ll send you an invoice for the applicable discounted amount, payable by bank transfer or PayID.

Cancelling early. You can cancel your AW+ plan at any time by telling us. If you cancel before completing the visits in your current plan year, a cancellation fee applies.

The fee equals the total discounts you’ve received on visits completed so far in that plan year. It will never exceed the total discount you’ve actually received, we don’t charge a separate penalty on top. We don’t charge this fee if you complete the full plan year.

Plan year and renewal. A plan year is complete once you have had all the visits for your chosen schedule. Once complete, your plan automatically renews on the same schedule and a new plan year begins, unless you tell us you want to stop.

Switching tiers or rejoining. You can switch between Quarterly, Biannual and Annual at any time. Switching starts a new plan year on the new schedule; visits completed on your previous tier don’t carry across, and switching is not treated as a cancellation, so no cancellation fee applies. If you cancel and pay any applicable fee, you’re welcome to rejoin a plan whenever suits you.

Ending AW+ from our side. We may end your AW+ plan with reasonable notice for the reasons set out elsewhere in these terms (safety, non-payment, access issues, and similar). If we end your plan, no cancellation fee applies, and you are not charged for future visits we do not provide.

Everything else in these terms, including quotes, access requirements, scope of work, our satisfaction guarantee, weather rescheduling and so on, applies to plan visits the same as any other job.

10. Weather

Exterior cleaning is weather-dependent. For safety and quality, we may need to reschedule your job due to rain, storms, high wind or extreme heat. We’ll contact you to arrange the next available time, and you won’t be charged for a weather rescheduling.

11. Existing damage & risk

Cleaning can sometimes reveal or disturb pre-existing issues, for example, loose or flaking paint or render, cracked tiles or grout, perished sealant, lifting timber, or water finding its way through gaps, worn seals or open windows. Where you’ve told us about a known issue, or where we identify a risk, we’ll discuss it with you before proceeding. We are not responsible for damage caused by, or made worse by, pre-existing defects, faulty fixtures, or conditions we were not made aware of.

12. Liability & insurance

We carry public liability insurance and take care on every job. To the maximum extent permitted by law, our liability for any loss or damage is limited to (at our option) re-performing the relevant work or paying the reasonable cost of having it re-performed. We are not liable for indirect or consequential loss. Any claim relating to damage must be reported to us as soon as reasonably possible, and within 7 days of completion, so we have a fair opportunity to inspect and respond.

13. Your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). For major failures you’re entitled to a remedy as required by that law, and to compensation for reasonably foreseeable loss or damage. Nothing in these terms limits or removes those rights. The limitations above apply only to the extent the law allows.

14. Photos

We take before-and-after photos of the work area to document each job and to show you the result. We may also use anonymised before-and-after images to promote our services (for example, on our website or social media). These won’t identify you or your address. If you’d prefer we don’t use photos of your property for promotion, just let us know and we’ll respect that.

15. Governing law

These terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.